Munio assists with single-wall steel cup specifications, PayPal checkout, active orders, Singapore delivery questions, returns, and received-item concerns. The details below identify the Australian legal company operating the store and the verified customer channels.
OUR IDENTITY
Legal Business Name: BOX RETAIL AUSTRALIA PTY. LTD.Store Name: Munio
Physical Business Address: 200 Otts Lane, Rochford, VIC 3442, Australia
ABN: 15 155 060 941
ACN: 155 060 941
BOX RETAIL AUSTRALIA PTY. LTD. operates munio.shop. Its Australian registration and physical address remain the legal identity while Munio currently sells and ships only within Singapore. These values are repeated consistently in the footer, Legal Notice, Terms, and contact records.
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
The schedule follows Singapore time and the weekday order-handling calendar. A message received outside these hours remains queued for the next support period. Carrier research, PayPal verification, or a returned-cup inspection may require a separate follow-up after the relevant record or parcel is available.
HOW TO REACH US
Current Support Email: support@munio.shopBusiness Phone Number: +61 480 804 281
For order help, provide the order number, checkout email, and a concise description of the requested outcome. For a product question, identify the Munio cup and the listing fact being checked, such as capacity, height, rim diameter, 304 steel grade, single-wall construction, brushed or hammered finish, stacking bead, base, or package quantity.
If a cup arrives incorrect or with a condition issue, photographs of the open rim, body, base, parcel, and shipping label can help compare the delivery with the order record. Images support the review but do not replace mandatory consumer rights. Never email passwords, complete card numbers, security codes, or unrelated identity documents.