Contact Us

This Contact Us page lists the official customer service and business identity information for Munio so customers can verify who operates the store. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: BOX RETAIL AUSTRALIA PTY. LTD.
Store Name: Munio
Physical Business Address: 200 Otts Lane Rochford, 3442 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@munio.shop
Business Phone Number: +61480804281

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

For faster support, customers should send one clear message per order issue and include any photos or measurements that help us review the request. When information is incomplete, we may ask for the missing order details before confirming the next step.

Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed.

STAINLESS BEER CUP ORDER QUESTIONS

For Munio cup questions, include the product title and the detail you want reviewed, such as capacity, finish, rim condition, stackability, package count, interior surface, base, or damaged area. Close product photos are more useful than beverage photos or event photos.

We can help with order status, missing cups, product condition, returns, exchanges, and product-page clarification. We do not provide alcohol service, event planning, beverage recommendations, or guarantees that single-wall cups will keep drinks cold.