Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains how Munio reviews return requests, exchanges, return labels, inspections, and approved refunds. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For single-wall stainless steel beer cups, return inspection may include checking material condition, included components, original packaging, and whether the item has been used beyond normal inspection. Product support for single-wall stainless steel beer cups is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items should be clean, complete, undamaged, and sent back with original packaging, tags, manuals, accessories, and included parts where applicable. Items affected by misuse, improper care, unauthorized changes, or ordinary wear may not qualify unless consumer law requires otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@munio.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should you wish to start a return process, include the order number and a brief reason when contacting support.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 200 Otts Lane Rochford, 3442 Australia.

When opening a return request, include the order number, checkout email, item name, and reason for return. For damaged, defective, or incorrect items, photos or video of the product and packaging help us review the case clearly. When information is incomplete, we may ask for the missing order details before confirming the next step.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Single-Wall Cup Condition Review

Munio returns are reviewed for new-only condition, complete cup count, clean interiors, undamaged rims, intact finish, and original packaging where possible. We may check brushed metal texture, powder coat surface, rolled rim, base, stackable wall edge, and whether cups show beverage residue or washing marks.

Items may not qualify as new-only returns if they show beer residue, water spots from use, odor, lipstick or food marks, scratches from stacking after use, dents from drops, dishwasher damage, altered rims, or missing cups unless the issue is a verified delivery defect, wrong item, or transit damage.

Beer Cup Evidence for Support

If a customer reports a defect, wrong finish, missing cup, or damaged package, useful photos include the full cup set, rim, interior, base, stack view, finish texture, package label, and the specific damaged area. Photos of beverages, parties, or bar setups are not needed for most Munio support reviews.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are available when the requested replacement is in stock and the returned item meets this policy. If an exchange cannot be completed, an approved return may be refunded to the original payment method. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@munio.shop or +61480804281. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.